Privacy Policy for 9Boneless Mobile App
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Last Updated: 2/20/2025

This Privacy Policy describes how personal information is collected, used, and disclosed when you download and use the 9Boneless Mobile App (the “App”), and the choices and rights you have to protect your personal information collected via the App.

9Boneless (“Merchant”) is responsible for the personal information collected when you use the App. The App uses technology provided by Toast, Inc. (“Toast”). To learn more about Toast’s privacy practices, please visit: https://pos.toasttab.com/privacy

Personal Information Collected Via the App

The App collects the following categories of personal information:

• Contact information. You may submit your name, email, phone number, and address to the App.

• Orders and order history. The App collects and retains the orders you place via the App, including the items you order, date and time of the order, order amounts, delivery locations, tips, order frequency, favorite restaurant locations or menu items, and any preferences or selections you submit with your order.

• Payment information. You may input your payment card information, including your card number, security code, and expiration date, or provide other payment information (such as Apple Pay or Google Pay).

• Precise location. If you choose to enable it, the App will collect your precise location information to provide you with certain location-enabled features, such as to display and alert you to restaurants nearby and provide live map views. You can disable precise location at any time through your device settings.

• Rewards program and gift cards. If you participate in Merchant’s rewards program or any other reward program supported by Merchant or the App, the App collects information about your rewards program status, including your points balance and redemptions. The App also collects information about any gift cards you receive or send, including the value of the card and balances.

• Device and usage information. The App automatically logs information about you, your mobile device, and your interaction over time with the App. This includes device information such as your device type, browser type, IP address, device identifiers, language settings, carrier, and general location information; and usage information such as screens you viewed, how long you spent on a page, browsing history, access times, page clicks, page scrolls, and page element interactions. The App may also send crash reports for troubleshooting purposes.

How Your Personal Information is Used

Merchant may use your personal information for the following purposes:

• To provide the App and any features you use, including authenticating access, managing your account, processing orders, and enabling features like location services and loyalty programs.

• To personalize your experience, including recommending menu items or locations based on your preferences and past orders.

• To send notifications about offers or updates (you can control this in your settings).

• To improve the App, analyze performance, fix errors, and develop new features.

• To aggregate or anonymize data for analytics, forecasting, and business planning.

Additional Uses

Merchant may also use personal information to:

• Analyze user behavior and preferences to improve offerings and identify growth opportunities.

• Send marketing communications via email, text, or other platforms.

• Advertise to users on third-party websites and platforms.

• Comply with legal obligations, enforce terms, prevent fraud, and protect the security of the App.

How Your Information Is Shared

Personal information collected via the App may be shared as follows:

• With Toast, which operates and hosts the App.

• With service providers such as payment processors, hosting services, security providers, and customer support tools.

• With partners such as delivery services or loyalty programs selected by Merchant.

• With advertising partners using tracking technologies.

• With law enforcement or authorities when required by law or necessary to protect rights or safety.

Your Privacy Choices

Within your App settings, you may:

• Access or update your account information.

• Delete your account.

• Manage notification preferences.

• Control certain tracking or advertising features.

Do Not Track

The App does not respond to “Do Not Track” signals. To learn more, visit: http://www.allaboutdnt.com

Changes to This Privacy Policy

This Privacy Policy may be updated at any time. Users will be notified of material changes in accordance with applicable laws.

Contact Us

For questions about this Privacy Policy, please contact:
app@9boneless.com